Hi Jill R, we are truly sorry to hear about the Contour 2 issues, and I want to help resolve this for you in any way I can. Are both Contour receivers impacted by this RDK-03033 error? Do you have a splitter, by chance? If so, are you able to bypass this for troubleshooting purposes to see if that temporarily adds relief? In regards to sending out a service technician, if the issue is related to the Cox equipment or Cox wiring, there is no charge assessed on the account. Please feel free to email us at cox.help@cox.com, for additional troubleshooting support. -Kevin M. Cox Support Forum Moderator
