Forum Discussion

chwdr3's avatar
chwdr3
New Contributor II
6 years ago

Problem w/ contour box -- Having to restart daily to connect service

I transferred my service a few weeks ago -- when we moved we switched to the wireless dvr and now have 4 contour boxes 3 boxes seem to work fine One box, on the TV we use the most in the family r...
JonathanJ's avatar
JonathanJ
Former Moderator
6 years ago
Hello,

Are you noticing that the gateway is offline when this happens? Also the next time this occurs please email your full-service address and full name to cox.help@cox.com so we can take a closer look.


Jonathan J
Cox Moderator
PhilW's avatar
PhilW
New Contributor
6 years ago

Unfortunately, our TV did not work again this morning.  Don't know why it happened to work yesterday.  I think we need to have a technician from Cox come out.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    6 years ago
    @PhilW

    Please email my team at cox.help@cox.com so we can take a close look and if needed schedule a technician out.


    Jonathan J
    Cox Moderator
    • jac-trades-69's avatar
      jac-trades-69
      New Contributor
      6 years ago

      Samsung Model QN55Q6DRAFXZA
      contour box Xi6-A

      after overnight turned off contour box needs power reset to reconnect to tv. 

      Both contour box and tv have power saving mode disabled in settings. 

      email sent to cox.help@cox.com

      • KevinM2's avatar
        KevinM2
        Former Moderator
        6 years ago
        @jac-trades-69, thank you for reaching out to us regarding this problem, and our engineering team is aware of the known issue. To temporarily alleviate the issue, please turn off the TV, unplug the HMDI for a few seconds and then plug it back in. -Kevin M. Cox Support Forum Moderator