Forum Discussion

chwdr3's avatar
chwdr3
New Contributor II
6 years ago

Problem w/ contour box -- Having to restart daily to connect service

I transferred my service a few weeks ago -- when we moved we switched to the wireless dvr and now have 4 contour boxes 3 boxes seem to work fine One box, on the TV we use the most in the family r...
chwdr3's avatar
chwdr3
New Contributor II
6 years ago

model no: QN65Q60RAF

type no: QN65Q60RA

version no: AA02/QRQ60

s/n: 086Q3CUMB13548V

Thanks Kevin M -- I will tweet at that handle

I think the firmware is updated, the tv is brand new.. I'll look into that

I think the answer to your question of just unplugging the HDMI cord from the TV when the TV is off is NO, you need to do the whole re-power cycle

PhilW's avatar
PhilW
New Contributor
6 years ago

Our TV is a 65 inch Samsung we purchased at Spencers just a couple of weeks ago.

Model # QN65Q60RAF

Type # QN65Q60RA

Model Code QN65Q60RAFXZA

Version Number FA01/QRQ60

S/N 086Q3CUMB17490P

  • chwdr3's avatar
    chwdr3
    New Contributor II
    6 years ago

    a cox tech came today (I couldn't be home). I am not sure if he did much/anything, though seemingly this morning the problem did not happen and the cable came on when powering the system on.

    i am getting this second hand but the tech said there is a system wide update that will be pushed by cox over the upcoming weeks that will complete the "handshake" so when the tv is turned on the cable box is turned on too & that this has been an ongoing issue w/ 4k tvs

    i guess we will see..

    thanks all for help :)

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    This issue is currently being reviewed and investigated now. To temporarily resolve this issue, please unplug the HMDI for a few seconds and then plug it back in. -Kevin M. Cox Support Forum Moderator
  • PhilW's avatar
    PhilW
    New Contributor
    6 years ago

    We had the same problem this morning with the second receiver and unplugged the HDMI for a few seconds, but it did not work.  We had to unplug the receiver and plug it back in to get it to get the TV to work.  Same issue with both receivers.

  • Jimrbj's avatar
    Jimrbj
    New Contributor
    6 years ago

    Does this issue apply to the wireless installations only? 

  • KevinM2's avatar
    KevinM2
    Former Moderator
    6 years ago
    This is currently being monitored for the entire Contour 2 platform, however, the reports I'm currently seeing appear to be only impacting wireless receivers. -Kevin M. Cox Support Forum Moderator