Forum Discussion

chwdr3's avatar
chwdr3
New Contributor II
5 years ago

Problem w/ contour box -- Having to restart daily to connect service

I transferred my service a few weeks ago -- when we moved we switched to the wireless dvr and now have 4 contour boxes 3 boxes seem to work fine One box, on the TV we use the most in the family r...
JonathanJ's avatar
JonathanJ
Former Moderator
Hello,

Are you noticing that the gateway is offline when this happens? Also the next time this occurs please email your full-service address and full name to cox.help@cox.com so we can take a closer look.


Jonathan J
Cox Moderator
PhilW's avatar
PhilW
New Contributor
5 years ago

As far as we know, the gateway is always online.  How does one tell if it is online or offline?  I assume you are taking about the Panaromic box.  I'm sure it will happen again tomorrow morning and will e-mail you our service address.  My wife noticed that Cox updates the wireless boxes every night at 2am or something, and we suspect that that update/reset is what is causing the problem.

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    The light on the top of the Panoramic Wifi Gateway solid. You can also check a different device to see if you can access the internet. This link will help monitor your network and all devices connected https://bit.ly/36V9Tq7.