We moved into a new home that is wired for TV in multiple rooms, but when Cox came out, they installed the "wireless" system - don't know why. We have the same problem. We only have one Samsung TV at the present time, and every morning we lose the TV connection and have to unplug and replug the Contour box. Then it works again. Very frustrating since nobody seems to know the cause or solution. I'm wondering if we went back to a "wired" solution the problem would go away.
As far as we know, the gateway is always online. How does one tell if it is online or offline? I assume you are taking about the Panaromic box. I'm sure it will happen again tomorrow morning and will e-mail you our service address. My wife noticed that Cox updates the wireless boxes every night at 2am or something, and we suspect that that update/reset is what is causing the problem.
I’ve noticed the light on my contour box is always on/solid. It only turns off briefly for my “daily reset.”
One of my suspicions was that it had to do with the daily update... dunno
I did try swapping a box from a different tv in with this samsung... when I did, i unplugged the samsung and re-set up the cable & paired the remote (all last night) & had it working fine..
This morning, my girlfriend powered it on and a screen came up we hadn't seen before -- it had the COX icon in a circle in HDMI 1 input but the message read "Check device power" "check that the device is connected properly, then try turning on the device by selecting the button below" which showed a "Power on" button -- she tried to select that but the cable didnt/wouldnt come on
That's exactly the same message we get and cannot do anything except unplug the Cox box and plug it in again.
@Montman, please let us know if you continue to have issues after the technician leaves. -Kevin M. Cox Support Forum Moderator
We connected our receiver to HDMI port 2 instead of port 1 and the problem still occurs. It almost certainly has something to do with what Cox does overnight.
For some unknown reason, our TV worked this morning for the first time without having to unplug and replug the receiver box. It may be because my wife paired/repaired the remote either yesterday or the day before. Is that possible or has Cox done something else?
Unfortunately, our TV did not work again this morning. Don't know why it happened to work yesterday. I think we need to have a technician from Cox come out.
Samsung Model QN55Q6DRAFXZA
contour box Xi6-A
after overnight turned off contour box needs power reset to reconnect to tv.
Both contour box and tv have power saving mode disabled in settings.
email sent to cox.help@cox.com
