panoramic wifi sign in problems

I tried to sign in Cox Panoramic Wifi App

got a message “ Hi primary user needs to grant access “

I am the primary so I could not figure out the problem

Call #1   technical support.... gentleman could hardly speak English, telephone had loud echo, could no solve the problem

               transferred me to 2nd level.....call disconnected 

Call #2 technical support.....gentlemen could hardly speak English, different gent could not solve the problem transferred me to

               2nd level....call disconnected

Call #3 young lady answered the phone could not find my account with my phone #, address, or account number finally found it with

             my router serial number, no help said she would transfer me to second level and call me back in 10 minutes to check on my progress

              when she transferred me suddenly my phone started to call my credit union number from my address book...she never called me back

Call #4    guy answered phone was very sympathetic, tried to solve the program, could not tried to transfer me to 2nd level

               but transferred me to the sales department instead

Call #5  guy answered was the best of all found the problem as a corrupted old email, but could not fix it

               transferred me to 2nd level..... got a message “Sorry our office is closed”

               I fixed the problem myself....switching internet to Verizon and TV to Youtube TV

               might send my experience to SNL see if they want to make a skit out of this

               and by the way this really fud happen 3 night ago