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RC_in_VA's avatar
RC_in_VA
New Contributor
4 years ago

Ordered Variety Pak

Did not get Encore Family channel that was listed as part of Variety Pak.  Called customer service about it but they did not solve the problem.  Got a call today from Cox saying they had resolved the issue I called about.  STILL DO NOT HAVE THE ENCORE FAMILY CHANNEL.

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  • LisaH's avatar
    LisaH
    Moderator
    4 years ago
    Hi RC in VA. We would definitely be able to assist you with this. Please reach out to us on Twitter at @CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator