Forum Discussion

Kaeferhaus's avatar
Kaeferhaus
New Contributor
6 months ago

OnDemand Unavailable After Cox Software Upgrade on May 1, 2024

At 1:26 AM on the morning of May 1, 2024 I was watching CNN when the screen suddenly blipped and there on the TV screen was a message from Cox Communications informing me that a software upgrade of t...
  • LatitiaS's avatar
    LatitiaS
    2 months ago

    Hi slotguy55,

    This is most disturbing to learn you have unresolved issues with your On Demand.  We want nothing more than for you to enjoy your services.  It sounds like we didn't do a great job explaining our service visit process.  Any issue outside of your home or with the Cox owned equipment inside your home is our responsibility and will not result in a charge for the visit.  If the tech needs to replace wiring or outlets inside there may be a service charge but based on the description it doesn't point to a wiring issue.  Please send us an email to cox.help@cox.com so that we may investigate further.  

    Cox Support Forum Moderator

slotguy55's avatar
slotguy55
New Contributor

75 year old disabled male in Las Vegas. Same problem, since upgrade, still no On Demand. Talked to customer service again yesterday, could not find problem, they offered to send Cox technician at a $75.00 service call to investigate. I don't have an extra $75.00 to give them. Did anyone ever figure out why no On Demand

LatitiaS's avatar
LatitiaS
Moderator
2 months ago

Hi slotguy55,

This is most disturbing to learn you have unresolved issues with your On Demand.  We want nothing more than for you to enjoy your services.  It sounds like we didn't do a great job explaining our service visit process.  Any issue outside of your home or with the Cox owned equipment inside your home is our responsibility and will not result in a charge for the visit.  If the tech needs to replace wiring or outlets inside there may be a service charge but based on the description it doesn't point to a wiring issue.  Please send us an email to cox.help@cox.com so that we may investigate further.  

Cox Support Forum Moderator