Forum Discussion

fajardovhawaii_'s avatar
fajardovhawaii_
New Contributor
2 years ago

No TV service in Green Valley for last eight days

Since last Wednesday, there's been no TV service available in certain areas of Green Valley. I've called and reported and trouble shooted for the last eight days. No one appears to have any answers. What's going on?????????

  • Darkatt's avatar
    Darkatt
    Honored Contributor
    2 years ago

    It's easy, if you are not in an outage, and your cable tv service is down, request a technician to be scheduled to come out. 

  • Bruce's avatar
    Bruce
    Honored Contributor III
    2 years ago

    How'd you verify no TV service in other areas of GV?

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    2 years ago
    @Fajardovhawaii.rr.com

    Do you have any other services with us and if so are you having any issues? Also are you getting an error message?

    Remember the primary account holder can see outage alerts and updates through our Cox App from their smartphone or tablet anytime, anywhere.

    Apple Devices - itunes.apple.com/.../id415894489

    Android Devices - play.google.com/.../details

    Jonathan J
    Cox Moderator