Forum Discussion

rich2's avatar
rich2
New Contributor II
5 years ago

No signal on 2 channels

Getting no signal message on just 2 channels on one of my miniboxes.   No problem on 2 other boxes and main cable box.  Reconnected and tightened cable connections to no avail.  Any ideas as to what might be the problem?

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  • bearone2's avatar
    bearone2
    Contributor III
    5 years ago

    reboot, if not resolved, then have cox reboot, maybe you're missing update.

  • NicholeC's avatar
    NicholeC
    Moderator
    5 years ago
    Hi Rich2, did rebooting resolve this issue for you? Please let us know if you're still experiencing trouble. Thank you.
    • rich2's avatar
      rich2
      New Contributor II
      5 years ago

      Thanks for checking back.  Not sure what is meant by "reboot" for a minibox.  The main digital box is working fine so I dont want to refresh that.   Plus 2 of my 3 minis are working.   I swapped one of the other minis but the the problem persisted.   I suspect possible interference on the coax but why should it only appear on 2 channels?

      • KevinM2's avatar
        KevinM2
        Former Moderator
        5 years ago
        Hi Rich2, it could be that the signal issue is only impacting a small number of channels. This issue is not uncommon. Seeing as that you have already replaced the receiver, I feel that sending out a service technician to the home is the best course of action. Please include a link to this forum thread and email us at cox.help@cox.com.

        Please also make sure that the coaxial cable is not damaged at all. -Kevin M. Cox Support Forum Moderator