Forum Discussion

CoxOCcustomer's avatar
CoxOCcustomer
New Contributor III
5 years ago
Solved

New DRM in Cox OC land?

It would appear that as of today (1/7) Cox seems to now tagging all their non-local channels as DRM in the OC?  Can anyone else confirm this?  Those of us using a HDHomerunPrime are certainly not goi...
  • coxuqer's avatar
    coxuqer
    5 years ago

    Running the channel scan now. Looks like DRM is no longer on all the non local channels. I’ll test it out once the scan is completed. 

  • CoxOCcustomer's avatar
    CoxOCcustomer
    5 years ago

    Just did a rescan of channels in OC and it looks like the DRM has been removed from the non-premium channels (so back to the way it was before).  Looks like either the DRM change was a mistake or they changed their minds, but either way, credit to Cox for making it right.

Allan's avatar
Allan
Moderator
5 years ago
Hello. I am not aware of any DRM changes. Are you having any issues viewing the channels? -Allan, Cox Support Forums Moderator.
  • CoxOCcustomer's avatar
    CoxOCcustomer
    New Contributor III
    5 years ago

    We (in Orange County) previously received a notice that "Effective on or after 12/3/2020, we're making it easier to watch the channels you love.  We are removing the duplicate HD channels on 1000-1950.  You can still enjoy the programming previously on these channels by tuning into the lower 2 or 3-digit corresponding channel number."

    So while my tuner is detecting the new 2 and 3-digit channels (in addition to the 1000+ channels that still appear to be there), all of them, except for locals, are now DRM'd (where they weren't before).  Please on behalf of those of us who are attempting to keep our costs down by running third-party tuners, un-DRM them (at least the 'basic' cable channels). Thank you.

    • brent20's avatar
      brent20
      New Contributor III
      5 years ago

      My 10xx channels haven’t been removed from my lineup yet, but I’m having the same issue with all non-local broadcast channels being marked with the CCI protection CopyOnce byte.


      Now all of my channels have the same DRM tag in the Silicon Dust HDHomeRun Prime channel line up after running a new scan. I  watched the DRM tag appear one by one as it scanned for channels... something appears to have changed at the headend in the Omaha market as well.

  • tfjield's avatar
    tfjield
    New Contributor II
    5 years ago

    Allan, it looks like this problem has been verified by several Cox users, and now it appears that it has been resolved.

    Is there any way that you could give us some actual verified-by-Cox information about what they did and why?  This kind of thing costs each of us users many, many hours of troubleshooting and talking to Cox representatives that, frankly, don't know much.  Even the level 2 and level 3 support people didn't have a clue what was going on.

    Even if us customers are kept in the dark, it would be useful to educate your support staff.  Imagine how much time could have been saved if THEY actually had a clue as to what was going on.

    • defdog's avatar
      defdog
      New Contributor II
      5 years ago

      Things are back to normal for me too.  welp tfjield, they did send out that email in December.  So you should have been preparing this whole time. 

      • tfjield's avatar
        tfjield
        New Contributor II
        5 years ago

        Actually, I didn't receive that email.  I just checked again in case I missed it.  Where are you located?  I'm in Mission Viejo.  Maybe it's not for all of the OC?

        Anyway, I had seen mention of it here and I checked.  I could see channel 1987 throughout this whole fiasco.

        It's funny, this isn't the first time this happened.  Many years ago, maybe in 2011 or so, DRM was applied to all the channels, but then a few days later went back to the way it was.  This was in Irvine.  Never heard any explanation from Cox back then, either.

    • Allan's avatar
      Allan
      Moderator
      5 years ago
      @Tfjield, I am not aware of any known area wide issue dealing with this concern. We do appreciate your feedback and suggestions. -Allan, Cox Support Forums Moderator.