Forum Discussion

CB1's avatar
CB1
New Contributor
4 years ago

My cable box remote

Even with new batteries, my remote buttons for the cable box work extremely slow that I end up hitting the button over again and it reacts to 2 pushes. sometimes some of the buttons don't work at all. do I need a new remote? VERY frustrating!

3 Replies

  • Bruce's avatar
    Bruce
    Honored Contributor III

    Exchange it.  Don't cost nothing.  Remove your new batteries.

  • That might not necessarily be the remote. Have you also tried rebooting the cable box by briefly unplugging the power and also tightening any loose connections?

    Brian
    Cox Support Forum Moderator
  • Bruce's avatar
    Bruce
    Honored Contributor III

    It's 1-of-3 things...so far.  The first one is temporary and moderators can't explain.  The cable-box becomes "sluggish" to any command from the remote.  For example, if you press Guide, it'll take 4-5 seconds to display the Guide menu.  It's happened to me twice with Controur-2 and both disappeared after a couple days.

    The second happened with Rovi and it sounds like the OP's problem:  wear-and-tear.  The Guide button went from requiring another press to harder-and-harder presses to eventually becoming a dead chunk of rubber.  However, the rarely-used buttons also became unresponsive.  Reboots to fix other problems had no effect.

    The third on is new:  reboot the cable-box.  Do instruction sets become corrupt?  I've never seen that.  Beginning with a LaserDisc player, I've had lots of components and lots of remotes but never had one lose its codes.