Forum Discussion

bluestar's avatar
bluestar
New Contributor
4 years ago

MLB Network

For the past week or so, the MLB Network has been having a problem.  Every 3-4 minutes, the video freezes while the audio continues.  The freeze last about 5-6 seconds then catches back up.  This happens on both (Tucson) channels; 305 & 377.  FWIW, the Strike Zone channel on 378 from the same network does not have this problem.  This is on the heels of a 6 month period when the same network had similar problems 3-4 months ago.  No other channels have this problem.

  • LisaH's avatar
    LisaH
    Moderator
    4 years ago
    HI Bluestar. This appears as if you may need someone to look into your account personally. We would definitely be able to assist you with this. Please reach out to us via email to cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. - Lisa, Cox Support Forums Moderator
    • bluestar's avatar
      bluestar
      New Contributor
      4 years ago

      And of course, the day I posted, the problem went away(at least for the day).  I'm going to mark it down to serendipity and enjoy baseball.