Forum Discussion

JeffinLouisiana's avatar
3 years ago

Mini boxes time change

Some of the mini boxes aren't showing the correct time after the time change.   It shows 7 instead of 8 for example.  I restarted it, called tech support.  They couldn't  figure it out either.  Maybe they need a firmware upgrade.

9 Replies

  • Hi JeffinLouisiana,

    I had to restart my mini box a couple of times to get it to reset the time. But we are aware that some mini boxes do not upate the time after a restart. We have reported the issue and are awaiting a resolution.

    Thank you,

    Mike J.
    Cox Support Forums Moderator
    • Bruce's avatar
      Honored Contributor III

      Is the correct time a feature of the Mini Box?

      • Allan's avatar
        Hello Bruce. While the mini boxes do not have an external clock, they do have an internal one that correlates with the guide. -Allan, Cox Support Forums Moderator.
    • JeffinLouisiana's avatar

      It is resolved.   Today around 1pm evertything rebooted  Could have been coincidence that maintainence was in the area today.   Probably two different things going on at the same time.

  • CurtB's avatar
    Valued Contributor III

    When I unplugged my mini-box for a few seconds a couple of times, the guide time didn't correct.  But, when I left it unplugged for a few hours, the time was correct when I plugged it back in.  I'm not sure how long it needs to be unplugged, but it's somewhere between a few seconds and a few hours.  For anyone still having this issue, unless you're just not going to use it for a while anyway, as was my case, I'd probably suggest unplugging it for a couple of minutes.

    • JonathanJ's avatar
      Former Moderator

      Thank you for providing the information.

      Jonathan J
      Cox Moderator
    • Bruce's avatar
      Honored Contributor III

      I wonder if there is a BIOS in these things without a battery.  There might be a rectifier in it to keep it timed for a few hours and once it depletes, resort to a network sync.  Weird how it doesn't correct for DST.