Lost All DVR Recordings Again
Oh well, here we go again. Had to switch out a faulty cable box and thought because it was the same box (according to the technician) all my recordings would transfer over to the new box. Instead, lo...
Forum Discussion
How often are you going to send the same message? Talk to you people in customer retention and have them contact me in order to resolve this.
Hi Pookiecat. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
I understand that you don’t like trying to respond to reports by customers of negative, unacceptable experiences and customer service. I suggest you modify your business model in order to resolve reported problems so then all you can do is have happy chats. I have already responded to your people via email and I will be vigorous in my follow up. This matter will be resolved to my satisfaction because it’s in the best financial interests of Cox Communications to do so. I don’t want to hear from you again until you have an answer that resolves this matter appropriately.
If it was within their best interest financially, wouldn't you think they have would have already done it? Like are you saying Cox doesn't like money. Not only do all companies like money, but Cox specifically really likes money. That's why they sold a over 100-year-old legacy for $43 billion dollars. Good luck with the issue though. I just really suggest trying to find the path of least resistance
