Lost All DVR Recordings Again
Oh well, here we go again. Had to switch out a faulty cable box and thought because it was the same box (according to the technician) all my recordings would transfer over to the new box. Instead, lo...
Forum Discussion
When will service be restored. It has been almost 2 days. Tech support said it would fixed yesterday. Incompetent. All should be fired. They don’t know anything. They read answers off a paper
Hello, I am very sorry you’ve not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and we would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post to Cox.Help@cox.com for further assistance. Thank you!
How often are you going to send the same message? Talk to you people in customer retention and have them contact me in order to resolve this.
Hi Pookiecat. The purpose of the Cox Forums is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. Please reach out to us on X at CoxHelp via DM, visit us on Facebook via private message, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started. Thanks, Lisa, Cox Support Forums Moderator
I understand that you don’t like trying to respond to reports by customers of negative, unacceptable experiences and customer service. I suggest you modify your business model in order to resolve reported problems so then all you can do is have happy chats. I have already responded to your people via email and I will be vigorous in my follow up. This matter will be resolved to my satisfaction because it’s in the best financial interests of Cox Communications to do so. I don’t want to hear from you again until you have an answer that resolves this matter appropriately.
