Lost All DVR Recordings Again
Oh well, here we go again. Had to switch out a faulty cable box and thought because it was the same box (according to the technician) all my recordings would transfer over to the new box. Instead, lo...
Forum Discussion
How does this resolve my issue? It’s like closing the barn door after horse has left. Why wasn’t that communicated to me before the tech switched out the box? Tell me, clearly and succinctly, how you will guarantee that I will get all my recordings back. If you can’t do that, just say so. Otherwise, you are wasting my time and confirming what has become abundantly clear: I’m paying $256.00/month for a service worth less than half that cost. What is your answer? Tell me how your retention management people fix this and compensate me for this failure to provide satisfactory customer se4vice. I await your reply.
