Forum Discussion

zoryches1's avatar
New Contributor
4 years ago

I have the set top box. But when i turn it on it goes to static and you here static noise cut in and out uNless you reset. My box never worked. It’ll cost me a fee for a tech to come out even though the box was doa. Anyone ever deal with that.


3 Replies

  • Andrew_Wees's avatar
    Contributor III

    cox equipment should be no charge have you tried new/different cables between the box and tv?

  • PJS2's avatar

    If you contact Cox support by phone they will replace your box for no charge. They can mail you an exchange or you can go too the nearest Cox store and trade it out. I just did this yesterday and the new box is wonderful! 

  • Bruce's avatar
    Honored Contributor III

    You actually turn on the box or you turn on your TV?  I know some boxes have a power button but I thought most were constantly powered.  Just curious.