Forum Discussion

jasmine1357's avatar
jasmine1357
New Contributor
5 years ago

How to avoid renting Panoramic Wifi modem?

I'm trying to upgrade to Contour TV and a faster internet (not Gigablast) and have compatible modem plus router so how can I upgrade without having to rent Panoramic Wifi modem?

  • Bruce's avatar
    Bruce
    Honored Contributor III
    5 years ago

    Just go to your local Solution Store, signup for Contour TV and get a traditional (coaxial) cable box.

  • BrianM's avatar
    BrianM
    Moderator
    5 years ago
    If you already have a modem that is compatible, you do not need to have a panoramic modem. To be sure that your current modem is compatible with a specific level of service, you can check the modem list which will provide the highest compatible package www.cox.com/.../cox-certified-cable-modems.html

    Brian
    Cox Support Forum Moderator
    • jasmine1357's avatar
      jasmine1357
      New Contributor
      5 years ago

      BrianM - I agree but Cox's website is bad, including forcing the rental of a panoramic modem without a way to delete it from an order either when upgrading internet to 500 or upgrading television.  While Bruce's solution is correct, my experience with Cox staff is even less satisfactory than the website.  All of that's to say that a streaming only solution becomes even more attractive.

      • Allan's avatar
        Allan
        Moderator
        5 years ago
        @Jasmine1357, We appreciate the feedback. Also, please feel free to reach out to us at cox.help@cox.com if you experience any issues with our staff/reps so we can assist you. -Allan, Cox Support Forums Moderator.