Forum Discussion

JanieCie's avatar
JanieCie
New Contributor
2 years ago

How do you know if your wall cable outlet is active?

I have plugged the coax cable into the cable wall outlet but no TV. It keeps saying restart TV box on my TV. I don't use cable - I use satellite - and only got the minimum package for local channels ...
Darkatt's avatar
Darkatt
Honored Contributor
2 years ago

If you have satellite, Chances are good they disconnected Cox Cable and you ONLY have their satellite feed through your connections. If that's the case, you will have to call cox, if you JUST signed up, there will be a pro install charge, if you have had it for some time, but just got the problem after getting satellite, then you are looking at a billable trouble call, unless you have Cox Complete care, (10$ a month), and it covers the cost of all trouble calls.