Forum Discussion

sethm1's avatar
6 years ago

Frozen remote

Contour 2 remote. I have removed the batteries.  Is there any 2 button method that reboots the remote.  All the buttons are not responding !

2 Replies

  • MaryF's avatar
    Former Moderator
    Hello Sethm1,

    You may perform a Factory Reset on your remote by doing the following:

    1. Press and hold the Setup button for three seconds, until the LED changes from red to green.
    2. Enter 9-8-1.
    3. Pair the remote to the receiver, then re-test remote function.

    To pair the remote, please do the following:

    1. Press and hold the Setup button on the Cox remote for three seconds, until the red LED on the remote turns green.
    2. Press the Contour (Menu) button. Result: The LED on the remote flashes.
    3. Do one of the following:
    •Follow the pairing instructions displayed on the TV and enter the three-digit code
    •Press the Contour (Menu) button again and repeat until the instructions display. Then, enter the three-digit code.
    Result: The receiver and remote are paired.

    Let us know if you have any additional questions or concerns.

    Cox Support Forums Moderator