Forum Discussion

shane1977's avatar
shane1977
New Contributor
5 years ago

ETF/Disconnect fee?!?!?

I called about 1 room not getting service and  to have it fixed. TV started working and next bill came with a $200 fee for early termination. Called afterwards n was told it would be credited. Another call, not credited. Still paying the high bill n Still no credit. 

Tired off calling so I will make this post to see if anyone else has this issue....???

Been here for years cause it's better than satellite but ***!!! Can I get my credit from someone who can Prove it's applied in Real Time!!!!

.DZAMNNNN!!!!!

  • MichaelJ's avatar
    MichaelJ
    Moderator
    5 years ago
    Hi, the forums are for technical support issues. For assistance with Billing or account issues, please contact us through our Social Media channels: Twitter @coxhelp, Facebook, or send us an email to cox.help@cox.com You may also reach out to a rep through Live Chat at www.cox.com

    Thank you,

    Mike J.
    Cox Support Forum Moderator