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Gloria_Burns's avatar
Gloria_Burns
New Contributor
2 years ago

Escalation Support

How can an issue be escalated within Cox? My plan was messed up, my paid for services were discontinued and in order to put the services back, I am required to pay almost $40 more. My bill did not decrease, I lost my channels/packs I am paying for and no one can fix this issue. I did not make the change and I have to pay for the mistake that each of the 13 agents I spoke to clearly saw the issue. But no one can fix this  I simply want what I am paying for to be accessible at the price I am paying for it. That is not too much to ask for. I am paying my bill, but now I am not able to access my pay channels, nor any of the packs I am paying for
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