I have received the error message RDK-03004 the last three weeks. Says there seems to be some trouble, tighten connections and restart. Unplug, wait 10 minutes, check connections, and nothing. Contour box sticks at 1PST. Error only happens between 6 pm -10 pm, lasts overnight and comes back on itself by 5 am. Never error message during the morning or afternoon. At my wits end with this. Customer for over 20 years, and can’t get this fixed. Called help desk, they don’t ever know what the code means. Ugh. Thank goodness for steaming services.

I was waiting a few days before reporting since, the first tech "fixed the issue, but within 3 days, it went back to doing the same error message. The second tech did fix the issues, or at least it's been 6 days since the last error message. It has "restarted" itself twice in during that time period, but no error message, and came back on within 5 minutes. The second tech checked the line at the road, the line at the box, the inside lines and all the boxes and determined it was the line from the road to the box, which was buried - he put in a new line and over the ground and Cox buried it within the week. The last week we just look at each other and can't believe we have a working cable system. Didn't realize all the stress it put on each person in the household. On the upside, both my mom and husband learned how to stream on their televisions, as that is all we had for the month. Now to call Cox and see if they will credit some time on our bill, since we did not have cable consistently for the the last month.

@Lunamom, This sounds like the box is having trouble finding the signal for the service. Are there any splitters on the cable line going to the modem? -Allan, Cox Support Forums Moderator.

No Splitters. We have one DVR contour box and 3 other boxes, all connected directly. It only happens late afternoon, evening, never during the day. It will last overnight, and by 4-5 am the system is fine. Makes me think this is a Cox issue, but it never shows there is an outage. You can continue to watch the same channel, but can't change channel or use Contour functions. If you try to restart or unplug system, you need to wait until the next morning for it to reset.

@Lunamom, I appreciate you checking for me. I recommend sending us an email with your full name, address, and a brief description of this concern to cox.help@cox.com so we can take a closer look. Thanks. -Allan, Cox Support Forums Moderator.

A signal issue is occurring somewhere between your receiver and the Cox server after you've started watching a channel. When you press the channel up, channel down, or any other button on the remote that requires communication with the Cox server, the Contour receiver locks up waiting for a response that it never receives. That signal issue is also the reason you're unable to restart your system until it's cleared up. The same thing would happen if you were watching a recorded program and pressed pause, fast forward, reverse, etc. You need to schedule a tech that can check your signal strength, including at the pole. (Ask for a tech with a long ladder). You can't schedule it for evening hours, so try to schedule it for as late in the day as Cox will schedule an appointment.