Please try resetting your receiver by unplugging the power cord for about 1-2 minutes, then plug the power cord back in. Allow a few minutes for the cable box to reset, then try to access your recordings. Please let us know if this helped clear up the issue.
Please send us an email to firstname.lastname@example.org so that we may investigate further. We may very well need to secure a visit to have the receiver replaced. Be sure to include the URL. We look forward to working with you.