Forum Discussion

sami's avatar
sami
New Contributor
4 years ago

DVR recorded programs

I tried to watch a program I recorded last night.  Was unable to watch it.  Screen just shoed loading.  I also tried another programs and it said same thing.

  • MichaelJ's avatar
    MichaelJ
    Moderator
    4 years ago
    Hi Sami,

    Please try resetting your receiver by unplugging the power cord for about 1-2 minutes, then plug the power cord back in. Allow a few minutes for the cable box to reset, then try to access your recordings. Please let us know if this helped clear up the issue.

    Thank you,

    MIke
    Cox Support Forums Moderator
    • sami's avatar
      sami
      New Contributor
      4 years ago

      I tried that, it didn't work.  My other TV works doesn't have a problem and never did.

      • LatitiaS's avatar
        LatitiaS
        Moderator
        4 years ago
        Hi Sami,

        Please send us an email to cox.help@cox.com so that we may investigate further. We may very well need to secure a visit to have the receiver replaced. Be sure to include the URL. We look forward to working with you.

        Latitia
        Cox Support Forums Moderator