Dvr playback issues
On Dec 9 in Zio code 92692, the 1000 HD channels were retired. HD channels are now 2 and 3 digits. Since this change, shows recorded freese when watching 1/4 to 1/2 through viewing. TV picture freezes and unable to forward or reverse picture. Boxes have bedbugs reset 3-4 times a day with no improvement.
wait times at cox customer service are unacceptably long for help. Anyone here experience the same problem or provide any insight?