Forum Discussion

ChoirMan's avatar
ChoirMan
New Contributor
5 years ago

DVR Playback Freeze

Playback froze after a minute or so.  Restarted several times and froze at exactly the same spot each time.  Eventually received two messages:

"We've run into a problem. 

This program isn't available right now.  Please try again later.  XRE-06014"

After a while a second message appears:

"Please try again

We're having some trouble on our end.  This channel isn't currently

available.  Please try tuning away from this channel for a few

seconds and then tune back to it.  If that doesn't work, please try

again in a few minutes."

XRE-03056

  • JonathanJ's avatar
    JonathanJ
    Former Moderator
    5 years ago
    @ChoirMan

    We like to take a closer look into this issue please email your full name, address, and a link to this thread to cox.help@cox.com.

    Jonathan J
    Cox Moderator