Well I can see that this is a major problem will all the views and comments. We do not have the cloud, however our movies are being deleted off the DVR. We have replaced the Contour box twice in the last 5 years I believe. This deletion issue never was an issue with the old boxes. This is a service we pay for every month. It is not working properly and Cox wanted to charge us for a service call, which apparently they don't have a fix for. The agent on the phone was more interested in signing us up for some service plan for 10 dollars a month. We pay over 300 dollars for their services already. I am so disappointed in the product and the lack of responsibility by Cox to resolve these issues for their customers. It is no wonder so many are dropping out.