Contour Stream Player recording playback issues

I want my old dvr back. This new stream player that stores in the cloud has terrible playback issues.  All recordings just stop intermittently and I have to exit and re-enter the dvr recordings to resume. It happens about 6-8 times on an hour long program.   The tech support agent I spoke to just kept wanting to re-boot and did not understand what I was explaining to her. Although she said she has not heard of this issue, I see that many are having the same problem.  Maybe the Cox servers cant handle this technology. I do not want to pay for a piece of faulty equipment any longer.  Give me my old DVR back, it worked fine.