Contour Remote Issues - RF vs. IR Remote
I've been having terrible issues in our Family Room with the IR remote recognizing the input. I have to hold the remote in the air at an angle to make it work, which is a very irritating experience....
Forum Discussion
Here's a page to explain IR and RF modes: www.cox.com/.../contour-voice-remote-control-xr11.html
It should be noted that your TV and other ancillary items are most likely IR controlled and need "line of sight" to work. The Cox box is RF.
True and is probably the case because OP wrote, recognizing the input, and input would be the Input Select on the remote to inventory what's connected to the TV. Meaning, display what input devices are connected to the TV (cable box, Roku, DVR, etc).
Sorry for the confusion. When I say "input", I mean pressing any button on the remote.
Am I able to change the XR11 to RF vs. IR? I can't find good documentation/instructions for that.
- Hello,
The XR11 remote is in RF mode when unpaired, but voice control won’t work and the remote must be pointed directly at the front of the receiver. If this is something you want to try, then you may take these steps here to unpair the remote: www.cox.com/residential/support/pairing-or-unpairing-the-contour-2-remote.html. If you rather not use the XR11 remote unpaired, then you may pair it back to the box.
Dustin
Cox Support Forum ModeratorThe XR11 remote is in RF mode when unpaired
When it's unpaired to a TV?
From what I understand, there are 2 pairings. You initially pair the XR-11 with the Contour box and then pair again with a TV.
After these pairings, the XR-11 transmits RF to command the Contour box and IR to command the TV (Power, Volume, Input Select).
If OP is having difficulty commanding via RF; either the XR-11 batteries are low, Contour is nestled behind a reflective zone for radio waves, faulty XR-11 or a faulty Contour box.
If the remote works, the pairing is good. If the remote barely works, the signal is weak.
If Contour is exposed on a shelf, there shouldn't be a problem. However, I'm curious why the OP would mention Contour "has to sit on a shelf" if this normally would be the case. There's something up with this shelf.
Where is the RF receiver on Contour?
