Contour Pixelation
So I have been having a problem with certain channels becoming pixelated. It doesn’t happen all day, just from 8 until about 3. I have had technician come out multiple times and it the same every tim...
Forum Discussion
Forgot to add that when it goes out it gives the error code 3.1.1.1 but then comes in and out
- Hello,
I am sorry to hear you are experiencing pixelation. I would like to see what we can do to help you resolve this issue. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Sharon
Cox Support Forum Moderato Did your problem get resolved? I have been having this issue all of a sudden as well beginning about 2 weeks ago. It is affecting channels 5, 6 and 8 heavily all times of the day. Severe pixelation and that 3.1.1.1. error code. I have never had this issue before. Funny, how Cox was recently out in the area supposedly improving the service about a month ago. I can't even watch any shows I like to watch. Cox sent a new box today and there is no improvement. I've read of other people who have had this issue and they had no resolution after spending a lot of money replacing outside cables and switching out devices. It doesn't make sense. Never had this type of issue with cable before.
- Hello,
A 3.1.1.1 indicates the cable box is not detecting a signal on the channel . This is likely a weak signal issue or some other type of local interference that will need to be fixed. Please reachout to us privately with your account informations our email address is cox.help@cox.com . You can also reach out to us on Twitter and Facebook through the links below:
www.facebook.com/.../
https://twitter.com/CoxHelp
Greg P
Cox Forums Moderator
