Contour and Paramount+
Why is Cox advertising Contour being able to support Paramount+ yet there is NO WAY to apply the TV code to a website activator??
Forum Discussion
When I watch Paramount Plus on their app via another device there are no commercials because I pay for premium. When I watch via the app on Countour I get commercials. And a lot of them. Why?
Hello @Tobi Flenderson
I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.
Crystal S.
Cox Support Forum Moderator
Hi Crystal,
I just wanted to chime in that I also have this exact same problem. I've emailed support as mentioned above and am waiting back for a response.
In the meantime and knowing that support responses can be glacially slow, I thought I'd try clearing the cache on my Contour 2 box. How would I do that? I can't find anywhere in the settings section of my Contour 2 box to do this?
I did try logging out, resetting the DVR, and logging back in (multiple times) but to no avail.
Help!
Contour button > Settings (gear icon) > Privacy > Clear Cookies and Local Storage Data
I'm not implying this will work because I'm sure others have done this to get P+ to function without ads.
I've just started getting ads on YouTube for the first time. I didn't know Cox advertised on YouTube. Do they? Or is Cox just cheaply interrupting my experience on YouTube? These ads are only persuading me to subscribe to Verizon.
Thanks, Bruce! I was able to clear the cache.
Unfortunately, that didn't do the trick either. It's definitely a Cox problem. The 4-minute ad blocks only happen when I'm viewing from the Cox Contour 2 box. I can view shows on my computer sitting next to the DVR box ad free with the same premium account. But, who wants to watch shows on a 15.6" screen when the 75" TV is right there!
There are several of us having this problem so Cox definitely needs to put their heads together with Paramount+ to figure out why their services can't communicate/honor the premium account settings correctly.
I am having the same trouble. I am paying for premium and getting the ads. Will signing out of the app and signing back in help?
- @Pearly
Please try logging out and back in. Also, can you try accessing the app using this link to see if you have the same experience www.paramountplus.com/
Jonathan J
Cox Moderator
