I also have the same issue with the box changing my 1080i or 1080p setting view settings on my Contour box back to 720p when it's off or updating / rebooting. Also changes the audio settings back to stereo from Dolby 5.1 and/or Expert.
This set is hooked up to a Yamaha receiver with all the various Dolby and other sound formats.
The solution that always involves swapping your box as a troubleshooting step is getting really old. Until Cox starts saving our shows on the cloud, this is a real problematic issue as "swapping the box" involves losing all of your DVR'd shows. That's just not a very good option.
Had a problem recently with tuning some channels I subscribed to. Seemed to ultimately been traced to an issue with the signal coming from the road. But of course, the tech's first trouble shooting step is "swap the box" which involves you losing all the shows you DVR'd.
Also - don't know what happened but I used to also have an expansion hard drive hooked up to the DVR. Now that doesn't work at all and actually ruins the function of the Contour Box so it would only work with the drive disconnected. So now I have 1TB less storage ability and there is no identified hard drive / storage expansion option. Seems to me like a good option would be allowing the tech to back up your DVR'd shows to an external drive and allow them to be moved or restored to the new unit.
