Constantly have to reset receiver
I pay almost $300 a month for Cox services. Why am I constantly having to reset my receiver? Can I take this piece of garbage to a COX store and exchange it for one that actually works without a hass...
Forum Discussion
"I received an email asking for some additional information, which I sent, Only to have the email rejected.. Go figure"
I'm not surprised.
Cox's biggest customer-support problem is their utter lack of effective internal (and I guess external, too) communication.
If known issues were effectively communicated internally, they would probably eliminate HALF (or more) of their service calls.
In my case, I should have been told that the resetting of the picture and sound settings every evening is an inherent limitation of the box, that there is no fix for it, and that they hope to get an update soon. And then there should actually be some effort to fix the problem.
Instead, they sent out FOUR technicians, wasting my time and theirs, and ultimately lost a TV customer of 25 years.
They seldom read the notes on the account, typically focusing on some side-issue, or just the most recent note (Trumpian!) So, you have to explain it all over again with each person you talk to, and beg them to read the notes.
I suspect their reps are rushed. I did get a chuckle out of one rep when I mentioned "the guy at the end of the row with the whip", and told him I'd been in call centers and know what it's like...
