Constantly have to reset receiver
I pay almost $300 a month for Cox services. Why am I constantly having to reset my receiver? Can I take this piece of garbage to a COX store and exchange it for one that actually works without a hass...
Forum Discussion
Yes, you can take it to the store for replacement.
For some reason, if you call repair, they won't tell you that! I went round and round getting 3 replacement boxes with them wasting their time and mine, before somebody finally told me I could just go into the store and get a replacement.
Unfortunately, they were never able to resolve the problem. They weren't able to provide the box model I had before (Arris, CMX013) that I know works for me. This was after I was promised the store had them. Got to the store... they didn't. So I cut the cord and now have only Internet.
There is ZERO communication within Cox. NOBODY reads the account notes. They are there - it's just that nobody readins them, and you have to start over with every rep you talk to.
Good luck! I now pay $104 for Internet (I have the 300mbps tier just below Gigablast) and $40 for Sling TV. I wouldn't pay $300 to be treated the way Cox treats their customers. I am shopping for alternative Internet service. I have multiple choices in my building.
