Forum Discussion

yarmouth's avatar
yarmouth
New Contributor
4 years ago

can't watch shows that I recorded

On 08-10 I went to watch shows that I had recorded. I couldn't watch them because the video would freeze or the audio would cut out. I called Cox that night and they said to swap out the modem. I swapped it out the next day and I still couldn't watch anything I recorded. I called back and I was told that there was a problem with the dvr for some people and that I could not watch anything I recorded before 08-10. 

I got pissed off and asked to speak to a supervisor. They transferred me to a quality control person. I got more pissed off and said I wanted a supervisor again and they hung up on me.

I called back on 08-13 and spoke to a supervisor and was told I was *** out of luck and that I would have to delete anything I had recorded before 08-10 because some there was a problem and they probably couldn.t fix it. 

I think this is *** **.

Can someone at cox tell me why cox is allowed to *** on their customers like this.

2 Replies

  • SharonL's avatar
    SharonL
    Former Moderator
    Hello,

    The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone, and High-Speed Internet services with other customers. This appears as if you may need someone to investigate your account personally. We would be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Sharon
    Cox Support Forum Moderator
  • bearone2's avatar
    bearone2
    Contributor III

    what speeds are you paying for?

    i'd have probably hung on you to0!!

    you're an unpleasant person on a forum that tries to help folks resolve problems!!