Forum Discussion

Somewhere_In_OC's avatar
Somewhere_In_OC
New Contributor
4 years ago

Can I get Contour 1 boxes with ultimate cable package?

We got Contour 2 with ultimate tv and really dislike the functionality. While the old Contour 1 could forget to record once in a while or would not playback a dvr recording sometime, operationally it...
Somewhere_In_OC's avatar
Somewhere_In_OC
New Contributor

Thank you Ben, are you saying technician can override contractual issue? There is no technical reason Contour 1 will not work at my house, it used to before. The issue is the computer program not allowing Contour 1 and promotional pricing together. 

Allan's avatar
Allan
Moderator
4 years ago
@Somewhere_In_OC, I recommend sending us an email with your full name and address to cox.help@cox.com so we can review and discuss account specifics. -Allan, Cox Support Forums Moderator.