Forum Discussion

Somewhere_In_OC's avatar
Somewhere_In_OC
New Contributor
4 years ago

Can I get Contour 1 boxes with ultimate cable package?

We got Contour 2 with ultimate tv and really dislike the functionality. While the old Contour 1 could forget to record once in a while or would not playback a dvr recording sometime, operationally it...
BenS1's avatar
BenS1
Former Moderator
Hi @Somewhere_In_OC,

We can understand your preference for Contour 1. You may want to set up a technician appointment, to see if a technician will be able to switch your boxes out to a Contour 1 boxes. There is no guarantee but you can definitely try.


Ben S.
Cox Support Forums Moderator
Somewhere_In_OC's avatar
Somewhere_In_OC
New Contributor
4 years ago

Thank you Ben, are you saying technician can override contractual issue? There is no technical reason Contour 1 will not work at my house, it used to before. The issue is the computer program not allowing Contour 1 and promotional pricing together. 

  • Allan's avatar
    Allan
    Moderator
    4 years ago
    @Somewhere_In_OC, I recommend sending us an email with your full name and address to cox.help@cox.com so we can review and discuss account specifics. -Allan, Cox Support Forums Moderator.