Call from "Cox Service"
Security deposit...for what? Cox already bills us for the upcoming month so there are no security deposits. It was a scam. Good job to hang up.
As far as upgrades, I think the only recent one has been Cloud Storage but if we're renting a DVR, we'd just swap the box at a Solution Store.
Also...if it was a legitimate call...Cox is implementing STIR/SHAKEN so the number would have been preceded with a "
" for Verified caller. You can just assumed no "V" is not legitimate.