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jimr49's avatar
jimr49
New Contributor
3 years ago

Call from "Cox Service"

Just completed a call from a representative about upgrading the software on my Contour DVR because it is incompatible with some new service. The call came in on 412-256-3820 and identified as potenti...
  • Bruce's avatar
    3 years ago

    Security deposit...for what?  Cox already bills us for the upcoming month so there are no security deposits.  It was a scam.  Good job to hang up.

    As far as upgrades, I think the only recent one has been Cloud Storage but if we're renting a DVR, we'd just swap the box at a Solution Store.

    Great info!

  • Bruce's avatar
    3 years ago

    Also...if it was a legitimate call...Cox is implementing STIR/SHAKEN so the number would have been preceded with a "" for Verified caller.  You can just assumed no "V" is not legitimate.