Forum Discussion

DDLB's avatar
DDLB
New Contributor
3 years ago

Cable doesn't work in the morning; system reboot

Four times in the past week, we have had to reboot our host DVR box several times to access cable. It shows as "No signal" on the tv initially then the box reboots over and over again until i unplug ...
PJS2's avatar
PJS2
Contributor II

This happened to me in the last month, same exact symptoms. After some discussions with a Cox tech it was decided a new box was the answer. No problems since the switch. 

y2t2's avatar
y2t2
New Contributor
3 years ago

Same thing yesterday morning and this morning with the DVR box! Yesterday it was a blank screen and this morning there was a message that something went wrong during boot. Both cases after few power cycles and boot attempts it finally worked. We also have a fifth independent non-DVR box since the DVR box only supports four including itself, and this morning when we turned on the TV it was sitting on the "Welcome" screen and after one power cycle it worked! Since this thread indicates that this has been happening to so many different boxes lately it can not be a box specific so no point calling a technician or swapping the box. Cox has to figure out what went wrong on their side and fix it!

  • CrystalS's avatar
    CrystalS
    Former Moderator
    3 years ago
    Hello @Y2t2

    I am so very sorry to learn of your TV troubles and I'd like to help. Please still reach out to us so that we can collect the data from you so that we can continue to work toward a repair for all versions of the issue. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

    Crystal S.
    Cox Support Forum Moderator