Forum Discussion

TuiNadi's avatar
TuiNadi
New Contributor
5 years ago

Cable Cards

Cox appears to have eliminated discounts for cable card users in an effort to push all subscribers to rent their equipment.  They told me I must return the cable card and rent their equipment to get any promotional discounts.  We would like Cox to realize this is a punitive approach to loyal customers, and further demonstrates the monopoly they have in our area.  Our alternatives include cutting cable TV and just rely on streaming.  That is now under active consideration.

Has anyone else encountered this issue?

    • TuiNadi's avatar
      TuiNadi
      New Contributor
      5 years ago

      Cox website is filled with promotional offers, and they have a retention office that provides discounts.  Cox emailed extension offers to us.  After my posting here and complaint to the BBB, Cox replied and did provide the discount.