Forum Discussion

Ron2001's avatar
Ron2001
New Contributor
3 years ago

Cable box will drop out channel video and audio now and again while streaming via Amazon Fire seems fine.

Cable box will drop out video and audio now and again while streaming, via Amazon Fire, seems fine. Have replaced only signal splitter with amplified version. Using modem, all signal strengths and SN...
Ron2001's avatar
Ron2001
New Contributor

thanks. I suspect Cox cable issue on this street. My cox cable tap is box above ground with only one other house attached.

Becky's avatar
Becky
Moderator
3 years ago
Hi Ron, that sounds like an incredibly frustrating issue and it must certainly impact your enjoyment when watching Cox TV content. You've done some great troubleshooting on your own! It may be time to have a tech come out and ensure there isn't an intermittent signal issue to your home. So that my team can further assist you, please email us at cox.help@cox.com. -Becky, Cox Support Forums Moderator
  • Ron2001's avatar
    Ron2001
    New Contributor
    3 years ago

    Becky, going to check all wiring inside house first and then if still have problem would appreciate Tech checking out at street: levels, etc.. I will let you know.

    • DavidA2's avatar
      DavidA2
      Former Moderator
      3 years ago
      @Ron2001

      Thank you and please do. We want your service to work how it is supposed to.

      David
      Cox Support Forum Moderator
      • Ron2001's avatar
        Ron2001
        New Contributor
        3 years ago

        Checked cox inside house today and looks good to me. Still the problem. I am 75 and have worked with coax for a long time and splitters and such. Please can I schedule a tech to check levels at street, entrance to house and at cable box???