Forum Discussion

Lambaz's avatar
New Contributor
4 years ago

Both of our wireless cable boxes went out at same time

  1. My hardwired box works fine and the internet is up and running. 
  2. I reset everything, unplugged and plugged back in. Refreshed entire system including router. 
  3. How can 2 boxes fail? Is this a router issue? A tech cannot come out for a week!

2 Replies

  • JonathanJ's avatar
    Former Moderator

    It's possible the wifi signal may not be reaching the boxes, also make sure the moca is enabled on the gateway, and both 2.4 and 5Ghz share the same SSID.

    Jonathan J
    Cox Moderator