Billing - Rate Increase! HORRIBLE!
I just contacted Cox about their ridiculous rate increase. The first associated advised me to contact the Loyalty Department for a better rate, which I did. However, Louie in the Loyalty department quoted a price that was higher than the rate increase. How does that make sense? If I clearly explained my disappointment with the current price, why would you try to upsell me on something that I have no need for right now. He wanted to give me unlimited internet which I never asked about. Please encourage your associates to listen. Then he went back to find a better rate and magically came back with a rate that was 4 dollars less than what I would be paying with the rate increase. How ridiculous!!! I asked to speak with a supervisor or manager but he refused and said that he was the only one with the promotions. I also informed him that I was already locked into a promotion that I recently completed, but that did not matter due to the rate increase. I really do not think that he was listening. Cox no longer honors loyalty or contract agreements. It is time to take my business elsewhere.