Bally Sports channel not showing live nhl game

Question

Just announcers talking about basketball.
But the game I want to see is in progress via a web browser on my iPad. &nbsp;Why does the NHL game show up on my Contour TV guide, but all we get on TV is the basketball chit chat while the game is live streaming on a web browser on the Ballysports dot com?&nbsp;

crystals · Answer

Hello @Crystal6,

I am so very sorry to learn of your TV troubles and I'd like to help. We would definitely be able to assist you with this. Please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. Provide us the name on the account with the complete service address with a link to this thread so we can get started.

Crystal S. 
Cox Support Forum Moderator

crystal6 · Answer

Thank you for your reply. &nbsp;Is it an issue with certain locations? &nbsp;We are in Las Vegas.&nbsp;

michaelj · Answer

Hi Crystal6, I have not heard of this as an issue area-wide. If you are getting the signal on other devices, it may be an issue with the cable box, the outlet, or something else yet to be determined. -Mike

crystal6 · Answer

The issue seems to be with Cox tv service. &nbsp;Going through Cox TV services (via a Contour box connected to tv or through a Contour app on an iPad), the game did not come in, although the guide said it was supposed to. &nbsp;When I went to the Bally website on an internet browser and signed in as a Cox customer, I was able to watch the game by streaming from the Bally website. &nbsp;This was through a web browser on an internet connection. &nbsp;The Cox TV guide (contour box and app) said the game was on, but what was actually broadcasting via Cox tv were interviews about basketball. &nbsp;
We’ve recently had techs to our home twice in the last few weeks checking internet and then tv connections. I think the issue seems to be that we’re not necessarily getting the programming that the contour guide says we’re supposed to be getting. &nbsp;

crystal6 · Answer

That was channel 49

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Bally Sports channel not showing live nhl game

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