Forum Discussion

jeffyoung1's avatar
jeffyoung1
New Contributor
4 years ago

Arris XG1v3 intermittent blank video on startup

About half the time when I turn on my Arris Contour 2 DVR the video is blank: actually a pixelated, checkered, multi-colored blank page.  The sound is fine.  I can change the channel or try to go to ...
Allan's avatar
Allan
Moderator
4 years ago
@Jeffyoung1, Do you get any error messages when this happens? -Allan, Cox Support Forums Moderator.
  • jeffyoung1's avatar
    jeffyoung1
    New Contributor
    4 years ago

    I don't think so but I'll double-check and confirm.

    • BenS1's avatar
      BenS1
      Former Moderator
      4 years ago
      @JeffYoung1,

      Do you know if your box is turned on during the times that the daily up-date is set up to automatically download?


      Ben S.
      Cox Support Forums Moderator
  • jeffyoung1's avatar
    jeffyoung1
    New Contributor
    4 years ago

    Allan, sorry I have not gotten back to you.  As often the case with intermittent problems, it has not recurred over the last two days so I have not yet been able to confirm any error messages.  I'll come back when the video display issue returns.

    • jeffyoung1's avatar
      jeffyoung1
      New Contributor
      4 years ago

      Allan,  the video on my Contour 2 TV finally failed again today and I can now confirm that no error messages were displayed. Only the time is shown on the LED display.  I tried to upload a picture of the display but couldn't figure out how to do that.  "Insert Image/video/file" asks for a URL but the image I want to upload is just a file on my Mac.

      • CurtB's avatar
        CurtB
        Honored Contributor
        4 years ago

        Click the "TV Forum requires membership for participation - click to join" link at the bottom of this screen.  Then you can insert a file or copy and paste a screenshot into a Reply.

        How to: Paste clipboard images and upload files