Hi tleray, we are disheartened to learn about such an unpleasant experience, and we are deeply sorry. Our records indicate that your case was escalated to a maintenance team on 04/03 and work was completed on 04/05. A new maintenance escalation was created yesterday, and our team is currently working on resolving this as quickly as possible.
If you have any additional questions or concerns about this, please don't hesitate to contact us at cox.help@cox.com. Cox strives to provide high-quality services, and we want to have this situation rectified in a timely manner. -Kevin M. Cox Support Forum Moderator
