Forum Discussion

Groovee's avatar
Groovee
New Contributor
3 years ago

Amazon Prime telling me i'm connected to a VPN

Used Prime on Wednesday with no problems, tried watching again on Thursday and when I try to play something it says I'm connected to a VPN or proxy service. I am not. I've restarted and refreshed...
  • Bruce's avatar
    Bruce
    3 years ago

    Technology wise...get something only designed and engineered to stream.  Streaming was just an afterthought on a cable-box to thwart subscribers from cancelling cable TV.  A cable-box does a lots of things but none very well.  Roku, for example, is only designed to stream and it decodes very well because it has a better chipset.

    I'll assume Prime is a very good content-provider; however, when something goes wrong, their customer service stinks.  It was the same with SiriusXM so I cancelled my subscription.  Netflix is #1 on your list because Netflix only streams.

RomeoSierra's avatar
RomeoSierra
New Contributor

Hi Becky! Thank you for addressing this issue. Have you worked out any resolution between Cox and Amazon yet?

Allan's avatar
Allan
Moderator
3 years ago
@RomeoSierra, We are currently awaiting an update and we will be reaching back out once we have further information. -Allan, Cox Support Forums Moderator.