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Groovee's avatar
Groovee
New Contributor
3 years ago
Solved

Amazon Prime telling me i'm connected to a VPN

Used Prime on Wednesday with no problems, tried watching again on Thursday and when I try to play something it says I'm connected to a VPN or proxy service. I am not. I've restarted and refreshed...
Becky's avatar
Becky
Moderator
3 years ago
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Hi Team, I wanted to let you know that we're investigating this issue with our Amazon Prime partners. Thanks for bringing this to our attention and providing us with the data we needed to escalate this issue appropriately! We'll post another update as soon as we have further information. -Becky K., Cox Support Forums Moderator

RomeoSierra's avatar
RomeoSierra
New Contributor
3 years ago
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Hi Becky! Thank you for addressing this issue. Have you worked out any resolution between Cox and Amazon yet?

  • Allan's avatar
    Allan
    Moderator
    3 years ago
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    @RomeoSierra, We are currently awaiting an update and we will be reaching back out once we have further information. -Allan, Cox Support Forums Moderator.