All DVR gone this morning
Last night - all of my DVR recorded shows disappeared. NO, they are not in the deleted shows at the bottom. Everything is gone - can I get back?
Thanks
Forum Discussion
Hello Spoor,
I am sorry to hear that you had trouble with all of your DVR recordings going missing. I can imagine how frustrating this would be. There are some troubleshooting steps that can be taken to try to recover those recordings.
First, We would want to powercycle the cable box.
1. Unplug the receiver's power cord from the electrical outlet.
2. Wait 30 seconds.
3. Plug the power back in to the same outlet.
4. Press the power button on the front panel of the receiver. The receiver will begin to power back on.
Next, we want to sync the DVR.
1. Using the Cox remote press the Contour button.
2. Highlight the Gear icon, then press OK to access the Settings menu.
3. Highlight the Device Settings, then press OK.
4. Highlight Sync DVR, then press OK twice to begin the DVR Sync.
Finally, go to live TV and try to record something for about 1 minute and then play it back.
Tiffany R.
Cox Support Forum Moderator
I am sorry to hear that you had trouble with all of your DVR recordings going missing. I can imagine how frustrating this would be. There are some troubleshooting steps that can be taken to try to recover those recordings.
First, We would want to powercycle the cable box.
1. Unplug the receiver's power cord from the electrical outlet.
2. Wait 30 seconds.
3. Plug the power back in to the same outlet.
4. Press the power button on the front panel of the receiver. The receiver will begin to power back on.
Next, we want to sync the DVR.
1. Using the Cox remote press the Contour button.
2. Highlight the Gear icon, then press OK to access the Settings menu.
3. Highlight the Device Settings, then press OK.
4. Highlight Sync DVR, then press OK twice to begin the DVR Sync.
Finally, go to live TV and try to record something for about 1 minute and then play it back.
Tiffany R.
Cox Support Forum Moderator
